Dino Black

Returning goods

You have the right to return the delivered goods within a period of 14 days. The period begins at the moment that the ordered goods are delivered.

Goods must be returned in their original packaging (including accessories and associated documentation), undamaged and in 'as-new' condition. Download the return form below and sent the completed form back with the shipment.

Keep in mind that when you return goods, the shipping costs will be at your own expense. This also applies to the resending of products (when exchanging products). You are responsible for the return shipment. We therefore recommend that you keep the proof of the return shipment in a safe place.

Return form

To be able to properly process your return shipment, we ask you to fill in the return form completely and include a copy of your invoice with the return shipment. Please also use the address label included. Cut out the label and stick it onto the long side of the packaging, then send the package back with sufficient postage.

Click here to download the return form

Handy tips

1. Send the item in its original packaging and with sufficient postage.
2. Enclose the return form with the invoice copy.
3. Please do not write on the original packaging.
4. Stick the address clearly onto the longest side of the package.

Post office or service point

Bring the package to the closest post office or service point. Here you will receive proof of your return shipment, which you can use to demonstrate that you sent back the package. Keep this proof in a safe place and make sure you have it close at hand when necessary.

Return address

Koelstra B.V.
PO Box 1
8400 AA Gorredijk
the Netherlands 

Processing of returns 

As soon as we have received the return shipment, we will inform you as soon as possible. We aim to process your return shipment within 5 business days after receipt. If the return shipment fulfils the stipulated conditions, we will refund the purchase price as soon as possible (within 30 days) to the bank account number you provide.

Note: Koelstra is not responsible for incorrectly quoted account numbers. So please check whether you have provided the correct account number.

* All amounts in Euro, including 21% VAT. The shipping costs are including handling- and packaging costs.