Please contact the respective dealer. They are happy to help you. The contact details per point of sale are easy to find with the dealer locator. Depending on the product and the nature of the problem, one can order a replacement part, replace the product as a whole or repair it. Whether this can be offered under warranty depends on whether the complaint falls within the warranty period. Below is more about product warranty.

You can also ask your question through the contact form below. If you have questions about a product, please state the item number and the point of sale. If you have a service request, please ask the order number, item number, phone number, purchase date and a clear description of the problem. This enables us to take action as soon as possible.

Contact form

Koelstra 2.0 B.V.

Wethouder Buitenhuisstraat 1

7950 AD Staphorst
The Netherlands